Last Updated: March 3, 2024

In the course of your interactions with STARMobile or as may be required by applicable law or regulation, STARMobile, Inc. and its Affiliates (collectively, “STARMobile,” “we,” or “us”) may collect and/or process information about you through the STARMobile website at www.STARMobilego.com (this “Site”). This Privacy Policy is hereby incorporated into and made a part of STARMobile’s Site Terms of Use Policy. Any entity that directly or indirectly controls, is controlled by, or is under common control with STARMobile, Inc. is considered an Affiliate for the purposes of this Privacy Policy. “Control” is defined as having ownership of or the ability to vote on at least ten percent (10%) of the voting stock, shares, or interests of such an entity.

1. Purpose of Privacy Policy
   
   

STARMobile is a business that offers services to other businesses like yours. We may gather specific data through our site about independent contractors or employees of such businesses (referred to as “you” or “yours”). STARMobile may function as a Mobile Virtual Network Aggregator (MVNA) offering platform-based transaction processing and administration services, or it may, depending on the program it offers, operate as a Mobile Virtual Network Operator (MVNO) in collaboration with T-Mobile. In our roles as agents, STARMobile does not intentionally gather or handle customer data for any purpose other than that which may be mandated by relevant law or regulation and that which is reasonably required to deliver the mobile communications services that are detailed above. This privacy statement solely covers the Site; it has nothing to do with the information that any of our third-party business clients may collect, use, or disclose. Direct submissions of information to these third parties are governed by the privacy policies of those third parties.

This privacy statement describes STARMobile’s procedures for protecting your personal data, including how it is gathered, used, and disclosed. It also gives you choices about how your data is collected, used, and disclosed. You agree to the privacy practices outlined in this policy by using the Site. Any third-party website that may be connected to or from this site, or any other website that STARMobile owns and operates, is not under STARMobile’s control with regard to its content or privacy policies.

Please send inquiries to privacy@starmobilego.com with any questions about our privacy statement.

2. Gathering, Utilizing, and Sharing Personal Data

Information that may reasonably be used to identify you as an individual or that identifies, relates to, characterizes, or can be associated with you is considered personal information. In addition to more visible information like your name, address, or email address, it also contains less obvious information like call logs, advertising ID, device and usage data, demographic information, and location data (where you are). The following are just a few examples of the ways in which STARMobile, as an MVNA, may be able to gather and/or process personal information about you:

• Contributions from Users. You may be able to provide your email address and other contact details in some places of this website in order to get updates about STARMobile or for other purposes. You may choose not to participate and provide information to STARMobile; your inputs from this Site or during our engagement are entirely voluntary. In the event that you decide to respond to these requests with information, STARMobile may gather and share your name, email address, location, and other data it has gathered in order to promote STARMobile goods and services to you.

• Information that is generated and collected automatically. This site uses technology to track your user experience and gather information in addition to the information you voluntarily provide as mentioned above. STARMobile will make use of this data to enhance user experience and this site. Furthermore, this website automatically detects the Internet address from which you accessed it. For system administration, order verification, marketing, and troubleshooting purposes, this website may also log your IP address (which may reveal where your computer is on the Internet), Internet service provider, and date/time stamp.

STARMobile may, generally speaking, collect and/or process the aforementioned information for the following purposes, to the extent applicable to a program: (i) to enhance your experience on this site; (ii) to enhance the goods and services STARMobile offers to customers; (iii) to communicate with you about this site; (iv) to contact you regarding goods or services you have purchased from STARMobile (including but not limited to the STARMobile service); (v) to address your questions; (vi) to manage and develop our business and operations, administer accounts, collect and process payments; and (vii) if you consent to text messaging, STARMobile will use your mobile number to get in touch with you regarding your account and to send you marketing texts. Please be aware that STARMobile might need to get in touch with you regarding any orders you decide to place for goods or services. It is not possible to unsubscribe from emails pertaining to products or services. With the exception of the situations listed below, STARMobile will not sell, rent, trade, license, or otherwise divulge your financial information to any parties. As long as the information does not individually identify you or any other user, STARMobile is free to sell, rent, trade, lease, use, and disclose any non-personal information and aggregate information to any third party for any purpose, including but not limited to research and analytical purposes. 

STARMobile may provide your personal information to third parties as permitted by the program, including in the following situations:

• STARMobile employs outside service providers to carry out certain tasks on its behalf, and in order for those parties to provide their services, STARMobile is required to provide them with personal information. For instance, STARMobile would give your name, address, and phone number to a commercial carrier like UPS or Federal Express to deliver a physical product you order, and it would give financial services and credit card processing companies your name, credit card number, and other information to handle your orders.

• STARMobile might have to divulge personal data in response to a subpoena or court order, among other legal procedures, orders, or investigations.

• STARMobile may divulge personal data as required to uphold its legal rights, defend itself, or safeguard others (as in lowering the possibility of fraud or other unlawful activity).

• STARMobile may distribute personal data around its connected businesses, for instance, in order to advertise goods and services to you. 

• STARMobile may offer identity verification services to other parties, and in the course of providing those services, third parties may receive data containing your personal information.
• STARMobile may provide identity verification services to third parties, and your personal information may be included in the data transferred to third parties in connection with those services.

3. Cookies and Related Internet Tracking Mechanisms

Cookies are little data files that websites may install on your computer in order to improve and facilitate your interactions and communications with them. Cookies may be used, for example: (1) to tailor your online browsing and purchasing experience; or (2) to store your password in password-protected areas. Cookies are used by most large websites as they are industry standard. The majority of browsers have cookies enabled by default. You can set yours to notify you when a cookie is being delivered, or to avoid cookies altogether if that’s more your style. Nevertheless, if you do so, it’s likely that certain features of our website won’t work as intended. 

Unless you specifically request it, cookies by themselves do not reveal to us your email address or any other personal information. Nevertheless, if you decide to provide personal information to this website, it might be connected to the information kept in the cookie. Cookies are used by us to track how this site is used and to make improvements to its offers and content. Furthermore, web beacons might be used by us to identify you when you visit this site. Other technologies might potentially be used to give us more anonymous, crucial data about how this site is being used. 

4. Safety

We have taken security steps and put in place a few technological safeguards to guard against illegal access to, disclosure of, and interception of personal data provided through this site. However, there is a chance that third parties will illegally intercept or access your communications including personal information, and there’s a chance that network issues or assaults could affect this website. The security of any information sent via the Internet cannot be guaranteed by us, and we make no such guarantees. Following receipt of your personal information, we take reasonable measures to restrict access to only those employees and service providers who we determine are necessary to provide the requested opportunities, offers, services, or products that may be of interest to you, that you have ordered, or that we otherwise disclose in compliance with Section 2 above. Nevertheless, even after we obtain your personal information, we cannot and do not guarantee that it won’t be accessed, disclosed, changed, or deleted due to outside events beyond our reasonable control or as a result of a security breach. As a result, we are unable to guarantee that your personal information or any other information is risk-free and totally secure.

5. Safeguarding Children

STARMobile does not intentionally approach minors to make purchases of goods or services. However, any information related to such use will be handled as your information in accordance with this Privacy Policy if you provide a kid permission to use our services or goods by giving them a device linked to your STARMobile account. STARMobile does not knowingly or purposefully collect personal information from anybody under the age of sixteen, and this site is not meant for minors under the age of sixteen. To make sure that no information is acquired from a kid without consent, we encourage parents and guardians to be involved in their children’s online activities, especially wireless Internet browsing.

6. Links and Ads

Advertisements and links to third-party websites, goods, and services may be seen on this website. The privacy policies of those third parties will apply to the information you give them directly, not this privacy policy, as will any information that third parties acquire from you while you use their websites, goods, or services.

7. Your Preferences in Your Account

At your request, STARMobile will: (a) update or correct your personal data; (b) stop sending emails to your email address; (c) stop sending text messages to your mobile number; (d) stop sending mail to your mailing address, including promotional materials; and/or (d) disable your account so that you are unable to make any more purchases using it. Every marketing email includes a “Unsubscribe” link that you may use at any moment to stop receiving these kinds of emails. 

You may also send your requests to: STARMobile, Inc. Team 000-000-0000 6am-6pm PST. Please do not email your credit card number or other sensitive information. Please note that STARMobile may have to communicate with you about product or service orders that you choose to place. Accordingly, you cannot opt-out of receiving product or service-related emails or mailings. 

8. California Residents

STARMobile is required to provide certain information in this Section 6 in accordance with the California Consumer Privacy Act (CCPA), as modified, which is a data protection statute in California. Only residents of California are covered by this section.

For business purposes, we gather and disclose personal information.

The categories of personal information we might have gathered from you during the previous 12 months, as well as the ways in which we gather, utilize, and disclose that information, are outlined in the table below. We do not engage in any activities related to the Site or the Plum product or service that could be deemed as “selling” or “sharing” personal information under the CCPA, and we are not aware of any instances in which we have sold or shared the personal information of California residents who are less than 16 years old. Unless a longer retention time is needed or permitted by law, we only keep your personal information for as long as is necessary to fulfill the business reasons described in this privacy policy. We take into account a number of factors when deciding how long to keep your information, such as whether we need it to enforce our agreements, comply with legal requirements, settle disputes, safeguard against dishonest, fraudulent, or unlawful activity, or for other relevant business needs.

Types of Personal Data

1. Unique identifiers such as cookies or similar tracking technologies;
2. Commercial, financial, and transactional information from using our services or products; 
3. Information about your online activities, such as your interactions with our website and online advertisements; 
4. d. Identifiers such as your name, email address, address, phone number, and call records; and account information.
5. Written correspondence or audio recordings of conversations between you and our agents.
6. Geolocation information (not exact geolocation information): street address, IP address, or ZIP code.

Sources of Personal Information

1. Identifiers such as your name, email address, address, phone number, call history, and account details.
2. Financial, transactional, and commercial data from using our services or goods.
3. Information about your online activities, such as how you use our website and interact with online ads; unique identifiers like cookies or other tracking technology audio recordings of your conversations with our staff over the phone or in writing.
4. Geolocation information (not exact geolocation information): street address, IP address, or ZIP code.

How and Why We Make Use of This Data

1. We may utilize your personal information to establish and manage your account, confirm your identification, carry out payments and billing procedures, and respond to inquiries you might have about our goods and services. Additional company goals could be to fulfill our contractual duties, personalize our goods and services, and reply to your questions. Perform analysis and research. Recognize and defend against risks to cybersecurity. Keep you and others safe from illegal activity. Run diagnostics and fix mistakes Check your identification. Promote and publicize to you our offerings. Make it easier to calculate taxes, fees, and other commitments. Assist law enforcement and ensure compliance with legal or regulatory requirements. enforce any agreements, terms, or rules that we may have.
2. In addition to the aforementioned business goals, we also want to market and advertise our goods and services to you, give you excellent customer service, and tailor your STARMobile experience depending on your past interactions with us.
   
   
3.  In addition to the aforementioned commercial goals, we also want to give you excellent customer service and tailor your STARMobile experience to you based on your past interactions with us.
4.  Internal training, customer service, and quality control measures.
5. To deliver efficient customer service and any of the aforementioned business objectives outlined in our privacy policy.

Types of Third Parties to Which We Might Have Shared This Information and Our Reasons for Doing So

1. When you use our products or services to interact with third parties, whose separate privacy policies may apply to that data, or for business purposes, we may reveal your identifiers to third parties at your request. These organizations include: Contractors or service providers obligated to maintain the privacy and confidentiality of your personal information and to use it exclusively to carry out the services we have requested.
2.  Our affiliates. Authorities in government that provide STARMobile with fraud prevention services.
3. The previously mentioned service providers, contractors, or other third parties, including our affiliates. 
4. The service providers, contractors, or other third parties, including our affiliates, that were previously mentioned. 
5. The suppliers, contractors, or other outside parties listed above, including our affiliates. 

Sensitive Personal Information

Residents of California have the right to restrict the use of “sensitive personal information,” as that term is defined in the CCPA, to those reasons only. STARMobile does not gather or handle private information that is too sensitive. Additionally, Plum doesn’t use sensitive personal data to draw conclusions about you.

Tools and Options for Californians Concerning Privacy

You have a right to know what categories—and, in certain cases, particular pieces of—personal information we have about you, what sources we used to gather it, why we are collecting it for business or commercial purposes, and which categories of third parties we have disclosed your personal information to. Although there might be some restrictions, you have the right to request that your personal data be deleted. For instance, we might maintain personal data if it’s required to meet legal requirements, discover security breaches, or solve network issues. 

You have the right to ask that any erroneous personal information we may hold about you be corrected. After receiving and verifying your verifiable consumer request, we will endeavor to update the erroneous personal information to the best of our commercial ability. 

According to the CCPA, you have the right to exercise your privacy rights without facing discrimination.

To use any of the aforementioned rights, write an email with your request to privacy@starmobilego.com.

Authorized Agents can seek deletion, modification, or access on your behalf. Before granting a request made by your agent, we could ask you to authenticate your identity in order to safeguard your personal information.

Confirmation of Your Identity

Before granting you access to or allowing you to remove your personal data, we must authenticate your identity. In order to confirm your identify, we might utilize data you’ve given us, data from a government identity, or—if it’s available—two step verification. We regret to inform you that your request will be denied if we are unable to confirm your identity. This is to keep you safe.

What can you anticipate after submitting a request?

STARMobile will send an email to the address you enter within ten days to confirm receipt of the request. We must authenticate you or your authorized agent’s identity before we respect your right to request information or have information deleted. In some circumstances, we might need more information from you in order to process your request.

Don’t Follow

Since there are now no standardized technological standards for identifying and implementing “Do Not Track” signals, our site does not yet respond to these signals from web browsers in general. To gain additional knowledge about “Do Not Track” signals, go to http://www.allaboutdnt.com.

9. Capacity to Receive Instructions

You certify that you are able and competent to enter into and accept the terms contained in this privacy policy, and that you are at least the age of majority in the state in which you now reside.

10. Revisions

We will send you an email at the primary email address you provided when creating your account to let you know about any significant changes we make to the way we handle user privacy.